Terms of Service

Last updated: February 2026

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SimTrainer Technologies ("SimTrainer," "we," "us," or "our"), a company incorporated under the laws of India. By accessing or using our website, platform, applications, or any services provided by SimTrainer (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy, which is incorporated herein by reference.

If you do not agree to these Terms, you must immediately discontinue your use of the Service. Your continued use of the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

These Terms are published in compliance with the Information Technology Act, 2000 ("IT Act") and the rules framed thereunder, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, as amended from time to time.

2. Description of Service

SimTrainer is an AI-powered employee training platform that provides interactive, scenario-based practice simulations for industries including, but not limited to, restaurants, hospitals, retail, and corporate environments. Our Service leverages artificial intelligence to create realistic training scenarios, evaluate employee performance, and provide actionable feedback.

The Service is currently in a pre-launch / waitlist phase. Features, availability, pricing, and functionality are subject to change without prior notice as we refine the platform. Joining the waitlist does not guarantee access to the Service or any specific features, nor does it create any obligation on SimTrainer to provide the Service on any particular timeline or in any particular form.

SimTrainer reserves the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice, without incurring any liability to you.

3. Eligibility

To use the Service, you must:

• Be at least 18 years of age, or the age of legal majority in your jurisdiction, whichever is greater;
• Have the legal authority and capacity to enter into a binding agreement under the Indian Contract Act, 1872;
• Not be a person barred from receiving or using the Service under the laws of India or any other applicable jurisdiction;
• If registering on behalf of an organisation, have the authority to bind that organisation to these Terms.

By using the Service, you represent and warrant that you meet all of the foregoing eligibility requirements. If we discover or have reason to believe that you do not meet these requirements, we may suspend or terminate your access immediately.

4. User Accounts

When you register for an account or join our waitlist, you agree to provide accurate, current, and complete information as prompted by the registration or waitlist form. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account.

You agree to:

• Immediately notify SimTrainer of any unauthorised use of your account or any other breach of security at support@simtrainer.in;
• Not share, transfer, or permit any third party to use your account credentials;
• Not create more than one account per individual or entity without our prior written consent;
• Ensure that you log out of your account at the end of each session when using shared or public devices.

SimTrainer shall not be liable for any loss or damage arising from your failure to comply with the above obligations. We reserve the right to suspend or terminate accounts that we reasonably believe are being used in violation of these Terms.

5. Intellectual Property

All content, features, functionality, software, text, images, graphics, logos, trademarks, trade names, service marks, AI models, training scenarios, user interface designs, and any other materials available through the Service (collectively, "SimTrainer Content") are owned by SimTrainer Technologies, its licensors, or other providers of such material and are protected under Indian and international intellectual property laws, including the Copyright Act, 1957, the Trade Marks Act, 1999, and the Patents Act, 1970.

5.1 Our Content

You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, license, create derivative works from, transfer, or sell any SimTrainer Content without our prior written consent. Any unauthorised use of SimTrainer Content may constitute an infringement of applicable intellectual property laws.

5.2 Your Content

You retain ownership of any content, data, or materials you submit, upload, or otherwise make available through the Service ("User Content"). By submitting User Content, you grant SimTrainer a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, reproduce, modify, adapt, publish, and display such User Content solely for the purposes of operating, improving, and providing the Service. This licence survives termination of your account to the extent necessary for SimTrainer to fulfil its obligations.

5.3 Feedback

If you provide any suggestions, ideas, feedback, or recommendations regarding the Service ("Feedback"), you acknowledge that SimTrainer may freely use, incorporate, and commercialise such Feedback without any obligation or compensation to you.

6. Analytics and Data Collection

By using the Service, you acknowledge and agree that SimTrainer operates a first-party analytics system to monitor and analyse website usage. This system collects the following data automatically:

• Your IP address and approximate geographic location (country and city), derived from request headers;
• Your browser's user agent string and referrer URL;
• Pages you visit on our website and timestamps of those visits;
• Interactions with specific user interface elements (such as buttons and call-to-action links), including the element identifier, label, and timestamp.

This data is processed and stored entirely on our own infrastructure. No analytics data is shared with third-party services. The data is used solely for internal purposes, including measuring website traffic, understanding visitor demographics, evaluating landing page effectiveness, and improving the Service. For full details on how we handle this data, please refer to our Privacy Policy.

Rate limiting is applied to analytics endpoints to prevent abuse. Automated, high-frequency, or programmatic interaction with our analytics endpoints without prior written authorisation is prohibited.

7. Prohibited Uses

You agree not to use the Service for any purpose that is unlawful or prohibited by these Terms. Without limitation, you shall not:

• Use the Service in violation of any applicable law, rule, or regulation, including but not limited to the IT Act, 2000, and the Indian Penal Code, 1860;
• Attempt to gain unauthorised access to any portion of the Service, other users' accounts, computer systems, or networks connected to the Service, through hacking, password mining, or any other means;
• Introduce any viruses, Trojan horses, worms, logic bombs, or other technologically harmful material as defined under Section 43 of the IT Act, 2000;
• Use any automated system, including bots, crawlers, scrapers, or spiders, to access the Service without our prior written consent;
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software forming part of the Service;
• Use the Service to transmit any content that is defamatory, obscene, threatening, abusive, hateful, or otherwise objectionable under applicable law;
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
• Use the Service to collect or store personal information of other users without their explicit consent, in violation of applicable data protection laws;
• Interfere with or disrupt the integrity, security, or performance of the Service or its underlying infrastructure;
• Resell, sublicense, or commercially exploit the Service or any part thereof without our prior written authorisation;
• Use the AI-generated content or training outputs for purposes that are discriminatory, misleading, or harmful to individuals or groups.

8. Limitation of Liability

To the maximum extent permitted under applicable Indian law, including the Consumer Protection Act, 2019, and subject to any non-excludable statutory rights:

• The Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
• SimTrainer does not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• SimTrainer shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, data, or other intangible losses, arising out of or in connection with your use of or inability to use the Service, even if SimTrainer has been advised of the possibility of such damages.
• In no event shall SimTrainer's total aggregate liability for all claims arising from or related to these Terms or the Service exceed the amount paid by you to SimTrainer, if any, during the twelve (12) months preceding the event giving rise to the claim, or INR 5,000 (Indian Rupees Five Thousand), whichever is greater.

Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law, including liability for fraud, wilful misconduct, death, or personal injury caused by negligence, or any statutory rights available under the Consumer Protection Act, 2019.

9. Indemnification

You agree to indemnify, defend, and hold harmless SimTrainer Technologies, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees and disbursements) arising out of or in connection with:

• Your use of or access to the Service;
• Your violation of these Terms or any applicable law, rule, or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights;
• Any User Content you submit, post, or otherwise make available through the Service;
• Any misuse of the Service by any person using your account credentials.

This indemnification obligation shall survive the termination of these Terms and your use of the Service.

10. Termination

SimTrainer may, at its sole discretion and without prior notice or liability, suspend or terminate your access to all or any part of the Service for any reason, including but not limited to a breach of these Terms, suspected fraudulent or illegal activity, or at the request of law enforcement or other government authorities.

You may terminate your account at any time by contacting us at support@simtrainer.in. Upon termination:

• Your right to access and use the Service will immediately cease;
• SimTrainer may, but is not obligated to, delete your account data and User Content, subject to our data retention obligations under applicable law, including the IT Act, 2000, and any rules framed thereunder;
• Any provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including Sections 5, 8, 9, 11, 12, and 13.

11. Governing Law

These Terms, and any disputes arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

These Terms are subject to and shall be interpreted in compliance with the Information Technology Act, 2000 and the rules and regulations framed thereunder, the Consumer Protection Act, 2019, the Indian Contract Act, 1872, and all other applicable laws of India.

Subject to the arbitration clause in Section 12, the courts of competent jurisdiction in India shall have exclusive jurisdiction over any disputes arising from or relating to these Terms or the Service.

12. Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Service, including the breach, termination, or validity thereof ("Dispute"), the parties shall first attempt to resolve the Dispute through good-faith negotiations for a period of thirty (30) days from the date of written notice of the Dispute.

12.1 Arbitration

If the Dispute cannot be resolved through negotiation within the aforementioned period, it shall be referred to and finally resolved by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (as amended in 2015, 2019, and 2021). The arbitration shall be conducted as follows:

• The arbitration shall be conducted by a sole arbitrator mutually agreed upon by the parties. If the parties fail to agree on the appointment of an arbitrator within fifteen (15) days, the arbitrator shall be appointed in accordance with the provisions of the Arbitration and Conciliation Act, 1996;
• The seat and venue of arbitration shall be in India;
• The language of the arbitration shall be English;
• The arbitrator's award shall be final and binding on both parties and enforceable in any court of competent jurisdiction in India;
• Each party shall bear its own costs of arbitration, unless the arbitrator directs otherwise in the award.

12.2 Consumer Disputes

Nothing in this Section 11 shall prevent a consumer from filing a complaint before the appropriate Consumer Disputes Redressal Commission (District, State, or National) under the Consumer Protection Act, 2019, where applicable. The rights of consumers under the Consumer Protection Act, 2019, including the right to file complaints before Consumer Forums, shall not be affected by the arbitration clause above.

12.3 Grievance Redressal

In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, SimTrainer has designated a Grievance Officer to address your concerns. You may direct any complaints, grievances, or concerns regarding the Service to:

Grievance Officer
SimTrainer Technologies
Email: support@simtrainer.in
Response time: Within 24 hours of receipt, with resolution within 15 days as prescribed under applicable regulations.

13. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or an arbitral tribunal, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect and shall not be affected, impaired, or invalidated in any way.

The invalidity or unenforceability of any provision in one jurisdiction shall not affect the validity or enforceability of that provision, or any other provision, in any other jurisdiction.

14. Changes to Terms

SimTrainer reserves the right to modify, amend, or replace these Terms at any time at its sole discretion. When we make material changes, we will update the "Last updated" date at the top of this page and, where feasible, provide notice through the Service or via the email address associated with your account.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue your use of the Service and may request account deletion by contacting us at support@simtrainer.in.

We encourage you to review these Terms periodically to stay informed of any updates. It is your responsibility to check this page regularly for changes.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by SimTrainer on the Service, constitute the entire agreement between you and SimTrainer with respect to the Service and supersede all prior or contemporaneous communications, proposals, and representations, whether oral or written.

15.2 Waiver

No failure or delay by SimTrainer in exercising any right, power, or remedy under these Terms shall operate as a waiver thereof. A waiver of any right or provision shall be effective only if made in writing and signed by a duly authorised representative of SimTrainer.

15.3 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without SimTrainer's prior written consent. SimTrainer may assign or transfer these Terms, in whole or in part, without restriction and without notice to you.

15.4 Force Majeure

SimTrainer shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, or cyberattacks.

16. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at: